If a member of our Customer Support team requests a HAR file to troubleshoot your issue, create the file using the steps below for your web browser.
HAR files may include personal/sensitive information such as your cookies, downloads, and the content of the pages you visited while recording. If you intend to share HAR files with Great Minds (or any other party), make sure that you secure your HAR files accordingly via encryption or similar means.
Google Chrome
1. Open Chrome and use your preferred login method to access your Great Minds account.
2. Select the kebab icon at the top right.
3. Hover over More Tools and then select Developer Tools from the drop-down menu.
4. In the Developer tools panel, select the Network tab.
5. Check the Preserve Log box if unchecked.
6. Enable Auto-open DevTools for popups in the settings menu.
7. Next, look for the round Record button near the top left of the panel. If the button is grey, click it once. This will start recording your network activity.
8. If there are any existing logs from the Network tab, click the Clear button next to Record. This will start a fresh log for your session.
9. Navigate to the page where the issue is occurring, and replicate the issue while the network requests are recorded.
10. Once the issue has been replicated, right click within the menu on any network request and choose Save all as HAR with content.
11. Finally, select the Console tab and right click to save the data captured (using the Save as... option).
Apple Safari
1. Open the Safari menu and selecting Settings from the drop-down menu.
2. Select Advanced.
3. Check the Show features for web developers option.
4. Select Develop on the top navigation bar and then select Show Web Inspector from the drop-down menu.
5. Select the Network tab. You must keep this tab open while you reproduce the issue.
6. Navigate to the page where the issue is occurring, and reproduce the issue while the network requests are recorded.
7. Click the Export icon and save the HAR file.
Microsoft Edge
1. Open Edge and use your preferred login method to access your Great Minds account.
2. Select the kebab icon at the top right.
3. Hover over More Tools and then select Developer Tools from the drop-down menu.
4. In the Developer tools panel, select the Network tab.
5. Check the Preserve Log box if unchecked.
6. Enable Auto-open DevTools for popups in the settings menu.
7. Next, look for the round Record button near the top left of the panel. If the button is grey, click it once. This will start recording your network activity.
8. If there are any existing logs from the Network tab, click the Clear button next to Record. This will start a fresh log for your session.
9. Navigate to the page where the issue is occurring, and replicate the issue while the network requests are recorded.
10. Once the issue has been replicated, right click within the menu on any network request and choose Save all as HAR with content.
11. Finally, select the Console tab and right click to save the data captured (using the Save as... option).
