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Troubleshoot Google Login Errors

This guide is for customers rostered with Google SSO. Administrators and teachers can self-troubleshoot using the guidance below. If the below steps do not resolve your login issue, contact our support team. 


October 2023: Google Workspace for Education Update
As of October 23, 2023, Google Workspace for Education implemented an update which requires administrators of an organization to review and confirm access settings for third-party configured apps, which includes Great Minds. If you do not confirm these settings, users designated as under 18 will be unable to launch into Great Minds via Google SSO. 

This Google article explains their recent update and provides a video tutorial on how to review and confirm third-party app settings: Third-party app access enhancements for Google Workspace for Education

When reviewing your app settings, you'll want to designate Great Minds as a "Trusted" app. If you have any issues configuring these access settings, contact our support team for assistance.
 

Troubleshooting Checklist for District Administrators

  • Does the user have an active Google account associated with the school district?

  • Is the user entering the correct email address? i.e., their school-provided email address, not their personal email address

  • Is the district/school rostered with Google?

  • Is the email field populated in Google for the user?

  • Is the user using their correct Google password?


Google Login Flow for Administrators, Teachers, and Students

As your school district is utilizing Google, Users can log in using this method:

  • Through digital.greatminds.org

    • Select the Google Single Sign On (Google SSO) button

    • Use Google username (email) and password to login

If your credentials are not working, please contact your technology administrator to reset your password.

Google SSO option on the Great Minds login page

 

Common User Errors

Here are the most common errors, and how to resolve them:

  • Email/Password entered is incorrect error on digital.greatminds.org

    • Use the Google SSO button to sign into your account. Do not use the email and password fields.

  • Email/Password entered is incorrect error on Google.com

    • Please reach out to your district admin to reset your password or confirm your email is correct.

  • I cannot login to Great Minds?

    • Please check with your district admin to make sure your school has been rostered using Google.

  • No Classes Found Error

    • Please reach out to your district admin to ensure your class roster/CSV files that were sent over are correct and updated by the Great Minds Team