Interpret Class Sync Reports

This article explains how to download and interpret class sync reports.

Role Required: District Administrator or School Administrator 

Download Class Sync Report

If your classes file encountered any errors during processing, you can download a sync report to review those errors.

1. Navigate to Manage in your administrator account.

2. If your account is associated with multiple schools, select the Schools icon and then select the school where your upload was performed.

3. Select the Classes icon.



4. If an upload status banner is still present at the top of the page, you can download the sync report by selecting sync report. 



5. If the status banner is no longer present, click the Options button and select View File Upload Status from the drop-down menu. Select sync report next to the desired upload.



6. The File Upload Status modal includes additional information about the last 10 upload performed, including:

• Uploaded File: The original file you uploaded.
• Sync Status: The current status of the sync (Note: you may need to refresh this page to see updates for syncs in progress).
• Completion Date: The date and time the sync completed.
• Sync Report: If the sync encountered any errors during processing, a sync report will be generated. Click the sync report link to download a copy of the report.

View Class Sync Report

When you download the sync report, you'll see which classes weren't created and why they could not be created. Each sync report contains the following columns:

• Row Number: The row number in your file where the error occurred.
• Column Name: The name of the column where the error occurred.
• Error: A description of the error.

You can use this information to identify and resolve errors in your file. Once you have resolved the identified errors, try uploading your file again. If you experience any issues or have additional questions, submit a support ticket or contact your Digital Implementation Specialist.